Privacy Policy

Last updated: March 19, 2025

1. Introduction

StayMember ("we", "us", or "our") operates the StayMember platform, including the website, mobile application, and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We may collect the following types of information:

  • Account Information: Name, email address, and password when you create an account.
  • LINE Profile Data: When you connect your LINE account, we receive your LINE user ID, display name, profile picture, and status message via LINE Login OAuth. This is used solely to link your LINE identity to your account for messaging features.
  • Usage Data: Information about how you interact with the Service, including pages visited, features used, and actions taken.
  • Device Information: Device type, operating system, and browser type.
  • Messages: Content of messages sent through integrated messaging platforms (e.g., LINE) for the purpose of AI-assisted responses within your organization.

3. How We Use Your Information

  • To provide, maintain, and improve the Service.
  • To authenticate your identity and manage your account.
  • To enable AI-powered features, including personalized business assistant capabilities.
  • To facilitate messaging integrations (e.g., LINE) so you can send and receive messages through the platform.
  • To respond to your inquiries and provide customer support.
  • To analyze usage patterns and improve user experience.

4. Data Storage and Security

Your data is stored securely using industry-standard cloud infrastructure with encryption at rest and in transit. We implement row-level security to ensure that each organization's data is isolated and accessible only to authorized users within that organization.

5. Third-Party Services

We may share data with the following third-party services:

  • LINE Corporation: For LINE Login authentication and messaging integration.
  • Supabase: For database hosting and authentication services.
  • Anthropic: For AI language model processing (conversation data may be sent for generating responses).
  • Vercel: For website hosting and deployment.
  • PostHog: For anonymous usage analytics.

We do not sell your personal information to any third party.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you the Service. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Withdraw consent for data processing (e.g., unlink your LINE account at any time from the Settings page).
  • Export your data in a portable format.

8. Cookies

We use essential cookies required for authentication and session management. We may also use analytics cookies to understand how our Service is used. You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: hello@staymember.com